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FOR ANY ENQUIRES PLEASE CONTACT THE YAVI ARCHIE CUSTOMER SERVICE TEAM.

         

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Shipping & Returns

Donec ullamcorper nulla non metus auctor fringilla. Vestibulum id ligula porta felis euismod semper. Vestibulum id ligula porta felis euismod semper. Sed posuere consectetur est at lobortis.

SHIPPING

 

ALL ORDERS ARE DELIVERED BY DHL EXPRESS. WE USE DHL EXPRESS ACROSS THE WHOLE SHIPPING PROCESS AND ORDERS WILL BE DELIVERED BY DHL EXPRESS TO YOUR CHOSEN DELIVERY ADDRESS. WHEN PLACING YOUR ORDER PLEASE ENSURE THAT THE BILLING AND SHIPPING ADDRESS DETAILS ARE CORRECT, AS WE ARE UNABLE TO REDIRECT.

PLEASE NOTE THAT YOUR BILLING ADDRESS MUST MATCH THE ADDRESS ON YOUR CREDIT CARD STATEMENTS. WHEN YOUR ORDER IS SHIPPED, WE WILL SEND YOU A CONFIRMATORY EMAIL.

BEFORE WE CAN DISPATCH YOUR PURCHASES, WE MAY NEED TO CONFIRM YOUR DETAILS WITH YOUR CARD ISSUER. WE WILL DO OUR BEST TO KEEP DELAYS TO A MINIMUM.

ALL ORDERS ARE PROCESSED WITHIN 1 WORKING DAY. HOWEVER DURING SALE SEASONS ORDERS MIGHT SUFFER A SLIGHT DELAY DUE TO AN EXCESSIVE AMOUNT OF ORDERS BEING PROCESSED AND DISPATCHED BY OUR WAREHOUSE. IN THIS CASE IT MAY TAKE UP TO 48 HOURS FOR SHIPMENT TO BE DISPATCHED.

YAVI ARCHIE LTD WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY WEATHER CONDITIONS, INTERNATIONAL CUSTOMS ISSUES OR ANY OTHER CIRCUMSTANCES BEYOND THE CONTROL OF YAVIARCHIE.COM

ALL SHIPMENTS ARE ACCOMPANIED WITH AN OFFICIAL INVOICE WITH THE EXACT DECLARED VALUE OF EACH ITEM(S). SALE AND DISCOUNTED ITEMS REFLECT DISCOUNTED PRICES. WORTH OF GOOD WILL BE PUBLICLY AVAILABLE ON THE PACKAGE’S INSERT FOR TAX REASONS ON ALL ORDERS. ONCE ITEMS ARE DISPATCHED A CHANGE OF DELIVERY ADDRESS WILL NO LONGER BE POSSIBLE. PLEASE NOTE WE DO NOT ACCEPT RETURNS, REFUNDS AND EXCHANGES ON SALE ITEMS.

 

SHIPPING COSTS

UK - FREE  DELIVERY
EUROPE - FREE DELIVERY
INTERNATIONAL - £15

YAVI ARCHIE LTD IS NOT LIABLE FOR ANY DDU (DELIVERY DUTIES UNPAID) OUTSIDE OF THE UNITED KINGDOM. FOR DELIVERIES TO DESTINATIONS OUTSIDE OF THE UNIDED KINGDOM, THE CUSTOMER WILL BE LIABLE FOR ALL TAX, CUSTOM FEES AND IMPORT FEES.

ALL YAVIARCHIE.COM ORDERS ARE GIFT WRAPPED IN SIGNATURE PACKAGING AND SHIPPED SECURELY IN A CARDBOARD BOX.

 

SHIPMENT INSURANCE

FROM THE MOMENT OF DISPATCH THE PACKAGE IS FULLY INSURED WITH DHL AGAINST DAMAGE, THEFT AND LOSS. ONCE THE PACKAGES HAVE BEEN SIGNED FOR BY THE CUSTOMER THE RESPONSIBILITY SHIFTS TO THE CUSTOMER AND THE INSURANCE IS VOID. WE URGE CUSTOMERS TO NOT ACCEPT PACKAGES THAT ARE DAMAGED, BROKEN OR SEEM TO HAVE BEEN TAMPERED WITH. IN SUCH CASES CONTACT OUR CUSTOMER SERVICES TEAM AT CUSTOMERSERVICES@YAVIARCHIE.COM FOR SUPPORT. WE DO NOT OFFER RETURNS BASED ON THESE ACCUSATIONS ONCE THE PACKAGE HAS BEEN SIGNED FOR.

 

DELIVERY

AT DELIVERY TIME, CUSTOMERS ARE KINDLY INVITED TO CAREFULLY INSPECT THE PARCEL BEFORE SIGING AND CONFIRMING THE COMPLETED DELIVERY OF THE SAME. IN CASE THE CUSTOMER RECEIVES A PARCEL THAT HAS BEEN OPENED BY CUSTOMS OR THE CARRIER FOR AUTHORISED INSPECTIONS, THE PARCEL WILL BE CLOSED WITH A GUARANTEE SEAL BY THE SPECIFIC BODY. IF THE PARCEL APPEARS DAMAGED, OR THE ADHESIVE TAPE NOT INTACT, THE CUSTOMER IS KINDLY INVITED TO SIGN THE DELIVERY OF THE PARCEL WITH THE NOTE “RECEIVED UNCHECKED”, OR TO REFUSE THE DELIVERY OF THE PARCEL.

 

FAILED DELIVERY

BY PLACING AN ORDER, CUSTOMERS ESTABLISH A COMMERCIAL RELATIONSHIP WITH YAVIARCHIE.COM AND COMMIT TO ACCEPT DELIVERY OF THE PARCEL RELATED TO THE ORDER PLACED. IF THE PARCEL CANNOT BE DELIVERED TO THE GIVEN SHIPPING ADDRESS DUE TO CAUSES ASCRIBABLE TO THE ABSENT COOPERATION OF THE CUSTOMER (WRONG OR INCORRECT PHONE NUMBER, WRONG OR INCORRECT SHIPPING ADDRESS, ABSENT RECEIVER, OR IF THE CUSTOMER REFUSES TO COLLECT THE PARCEL, THE PARCEL WILL BE RETURNED TO THE WAREHOUSE.

DELIVERY TIMES ARE ESTIMATES AND START FROM THE DATE OF DISPATCH. PLEASE NOTE THAT IN SOME AREAS OF THE UNITED KINGDOM AND EUROPE THERE IS A LIMITED RANGE OF DELIVERY SERVICES AVAILABLE.

 

DELIVERY TIME

YAVIARCHIE.COM PROCESSES ORDERS IN THE UNITED KINGDOM, FROM MONDAY TO FRIDAY. YAVI ARCHIE LTD PROCESSES ORDERS WITHIN IN 1 DAY OR THE NEXT AVAILABLE WORKING DAY. ORDERS PLACED FROM FRIDAY TO SUNDAY OR BANK HOLIDAYS WILL BE PROCESSED THE FOLLOWING BUSINESS DAY. YAVI ARCHIE LTD DELIVERS PARCELS ALL OVER THE WORLD VIA DHL EXPRESS. YAVI ARCHIE LTD WILL NOT BE ACCOUNTABLE FOR CARRIER DELAYS CAUSED BY HOLIDAYS, METEOROLOGICAL CONDITIONS, CUSTOMS INSPECTIONS AND OTHER CIRCUMSTANCES THAT ARE BEYOND YAVI ARCHIE LTD CONTROL.

ONCE SHIPPED, ARRIVAL TIME OF PACKAGES MAY VARY FROM COUNTRY TO COUNTRY.

DELIVERY FOR SHIPMENTS ADDRESSED TO:

UNITED KINGDOM: APPROXIMATELY 1-2 WORKING DAYS

EUROPE: APPROXIMATELY 1-3 WORKING DAYS

REST OF THE WORLD: APPROXIMATELY 1-5 WORKING DAYS

 

SHIPMENT TRACKING

WHEN THE ORDER IS TENDERED TO THE COURIER, CUSTOMERS RECEIVE AN EMAIL FROM DHL PROVIDING THE TRACKING NUMBER (AWB) RELATED TO THE ORDER. TO MONITOR THE STATUS OF YOUR ORDER, CUSTOMERS MAY VISIT DHL OFFICIAL WEBSITE http://www.dhl.com/en.html AND INSERT THE GIVEN AWB NUMBER IN THE SPECIFIC AREA “TRACK YOUR SHIPMENT”.

 

TERMS AND CONDITIONS

THIS DOCUMENT CONTAINS THE TERMS AND CONDITIONS THAT GOVERN THE WEBSITE YAVIARCHIE.COM

BY USING YAVIARCHIE.COM THE CUSTOMER AGREES TO RESPECT AND ACT UPON ALL THE TERMS AND CONDITIONS IN THIS DOCUMENT AND ALL OTHER POLICIES ON YAVIARCHIE.COM. USERS WHO DO NOT ACCEPT THESE TERMS MAY BE ASKED BY YAVIARCHIE.COM TO REFRAIN FROM USING THE SITE.

YAVIARCHIE.COM  RESERVES THE RIGHT TO CHANGE, REMOVE OR REPLACE TERMS, CONDITIONS AND POLICIES WITHOUT NOTICE OR WARNING. WE URGE USERS TO CHECK BACK OFTEN AND STAY UP TO DATE ON THE LATEST UPDATES AND LEGAL ISSUES.

THE USE AND ACCESS OF YAVIARCHIE.COM IS FOR PERSONAL USE ONLY.

 

LAST UPDATED JULY 2018

 

RETURNS:

 

WHEN PLACING AN ORDER AT YAVIARCHIE.COM, YOU ARE ABLE TO RETURN ANY ITEM(S) WITHIN 14 DAYS OF THE DELIVERY DATE. WHEN RETURNING YOU MUST ENSURE ALL ITEM(S) ARE IN PERFECT ORIGINAL SALE CONDITION, UNWORN, ALL TAGS MUST NOT BE BROKEN OR DAMAGED AND ATTACHED TO THE ITEM(S). ALL RETURNING PRODUCTS MUST BE RETURNED IN THE BRANDED PACKAGING PROVIDED. THE BRANDED PACKAGING IS NOT USED AS THE SHIPMENT BOX, IF NOT YOUR RETURN WILL NOT ACCEPTED. THIS IS ALSO TO ENSURE THAT ITEM(S) ARRIVE BACK TO US IN A SUITABLE AND UNDAMAGED STATE. RETURNS THAT HAVE BEEN WORN, USED, TAGS REMOVED, ALTERED OR DAMAGED WILL NOT BE ACCEPTED AND MAY BE SENT BACK TO YOU AND/OR A  REFUND REFUSED.

FOR ASSISTANCE OR TO REQUEST AN EXCHANGE PLEASE CONTACT US AT CUSTOMERSERVICES@YAVIARCHIE.COM


YOU MUST RETURN YOUR ITEM(S) USING YOUR OWN SHIPPER. PLEASE INFORM US WITHIN 14 CALENDAR DAYS OF DELIVERY. WE RECOMMEND THAT YOU INSURE THE RETURN SHIPMENT AS YOU HAVE A DUTY TO TAKE REASONABLE CARE OF THE ITEM(S) AND WILL BE LIABLE FOR DAMAGE TO THEM UNTIL WE RECEIVE THEM AT OUR WAREHOUSE. IN CASE OF DISPUTE, WE ALSO RECOMMEND YOU RETAIN PROOF OF SENDING. WE CANNOT BE RESPONSIBLE FOR ANY LOSS OF ANY ITEM(S) YOU HAVE CHOSEN TO RETURN. WE USUALLY ACCEPT RETURNS WITHIN 5 BUSINESS DAYS OF THEIR ARRIVAL AT OUR WAREHOUSE. DURING PEAK TIMES IT COULD TAKE UP TO 10 BUSINESS DAYS. ONCE YOUR RETURN HAS BEEN ACCEPTED, WE WILL IMMEDIATELY REQUEST REIMBURSEMENT AND SEND YOU A CONFIRMATION EMAIL.

 

RETURNS ADDRESS:

YAVI ARCHIE LTD
3 CROFTERS GREEN
HARROGATE
HG3 2GY
UNITED KINGDOM

 

REFUNDS

REFUNDS WILL BE BE CREDITED TO YOUR ORIGINAL METHOD OF PAYMENT. ORIGINAL SHIPPING CHARGES WILL NOT BE REFUNDED. IF YOUR RETURN WAS PURCHASED IN A CURRENCY OTHER THAN YOUR LOCAL CURRENCY, REFUNDS WILL BE PAID IN THE SAME CURRENCY. DUE TO FLUCTUATIONS IN CURRENCY RATES THE AMOUNT REFUNDED MAY BE SLIGHTLY HIGHER OR LOWER THAN THE PRICE ORIGINALLY PAID. ON RECEIPT OF RETURN, WE SHALL PROCESS THE REFUND AS SOON AS POSSIBLE. THE TIME NEEDED TO PROCESS YOUR REFUND MAY VARY BASED ON THE PAYMENT METHOD USED:

CARD: OUR BANK WILL REIMBURSE YOU WITHIN 10 BUSINESS DAYS OF THE RETURN ACCEPTANCE CONFIRMATION EMAIL. THE TIME IT TAKES TO RESTORE THE CREDIT BACK TO YOUR ACCOUNT DEPENDS ON THE CREDIT CARD ISSUER.


FAULTY ITEMS

ITEMS ARE FAULTY IF THEY ARE RECEIVED DAMAGED. ITEMS THAT ARE DAMAGED AS A RESULT OF NORMAL WEAR AND TEAR ARE NOT CONSIDERED TO BE FAULTY. WHERE POSSIBLE, WE WILL OFFER TO REPAIR FAULTY ITEMS, EXCHANGE IF THE ITEM(S) ARE IN STOCK. WHEN ITEMS DEEMED FAULTY CANNOT BE REPAIRED OR THE SAME ITEMS IS NOT AVAILABLE, FULL REFUND WILL BE OFFERED. WE ENSURE THAT ALL ORDERS ARE SENT WITH NO FAULTS, ALL ITEM(S) ARE CHECKED BEFORE SHIPPING.

 

CANCELLING YOUR ORDER

IF YOU WISH TO CANCEL YOUR ORDER, USE THE CANCEL ORDER LINK IN THE EMAIL CONFIRMATION WHICH IS SENT TO THE SELECTED EMAIL ADDRESS STATED WHEN YOU PLACED AN ORDER OR ALTERNATIVELY YOU CAN CANCEL YOUR ORDER WITH US BY CONTACTING THE CUSTOMER SERVICES TEAM AT: CUSTOMERSERVICES@YAVIARCHIE.COM.

WE ADVISE THAT YOU ACTION THIS AS SOON AS POSSIBLE, IF NOT “YAVI ARCHIE LTD” CAN STILL CONFIRM THE ORDER AND SEND THE ORDER OUT, WHICH MEANS YAVI ARCHIE LTD STILL TAKES PAYMENT OF THE ORDER. IF THE ORDER HAS BEEN SENT OUT YOU WILL RECEIVE THE ORDER AND WILL HAVE TO GO THROUGH THE PROCESS OF RETURNING THE ORDER.

WE RECOMMEND THAT YOU INSURE THE RETURN SHIPMENT AS YOU ARE UNDER A DUTY TO TAKE REASONABLE CARE OF THE GOODS AND WILL BE LIABLE FOR DAMAGE TO THEM UNTIL WE RECEIVE THEM AT OUR WAREHOUSE. WE ALSO RECOMMEND THAT YOU USE A SECURE, TRACKABLE MEANS TO RETURN YOUR ORDER TO US AT YAVI ARCHIE LTD, AND YOU RETAIN PROOF OF SENDING, IN CASE OF A DISPUTE.

ALL ITEMS MUST BE RETURNED UNUSED, IN THEIR ORIGINAL CONDITION AND FROM THE COUNTRY THAT THE ORDER WAS DELIVERED TO. IF THESE ACTIONS ARE NOT MET BY THE COMPANIES STANDARD WE HAVE THE RIGHT TO NOT REFUND THE VALUE OF THE ORDER. IN THE CASE OF THIS ACTION YOU WILL RECEIVE AN EMAIL CONFIRMATION STATING THAT THE STANDARDS WERE NOT MET.

WE WILL REFUND THE FULL VALUE OF YOUR ORDER, INCLUDING STANDARD SHIPPING COSTS, WITHIN 14 CALENDAR DAYS OF RECEIVING YOUR NOTICE OF CONTRACT CANCELLATION. 

FOR ANY ASSISTANCE PLEASE CONTACT US VIA EMAIL CUSTOMERSERVICES@YAVIARCHIE.COM

TO RETURN ANY ITEM(S) PLEASE DOWNLOAD THE RETURNS FORM CLICK HERE

PRINT THIS OFF, FILL IN THE APPROPRIATE SECTIONS AND INCLUDE THIS FORM IN YOUR RETURN

 

LAST UPDATED JULY 2018