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FOR ANY ENQUIRES PLEASE CONTACT THE YAVI ARCHIE CUSTOMER SERVICE TEAM.

         

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PRIVACY POLICY

 

WELCOME TO OUR WEBSITE WWW.YAVIARCHIE.COM. PLEASE READ OUR PRIVACY POLICY CAREFULLY. MAINTAINING THE SECURITY OF YOUR DATA IS A PRIORITY AND WE ARE COMMITTED TO RESPECTING YOUR PRIVACY RIGHTS. WE PLEDGE TO HANDLE YOUR DATA FAIRLY AND LEGALLY AT ALL TIMES. WE ARE ALSO DEDICATED TO BEING TRANSPARENT ABOUT WHAT DATA WE COLLECT ABOUT YOU AND HOW WE USE IT.

WE ARE REGISTERED WITH THE UNITED KINGDOM INFORMATION COMMISSIONERS OFFICE WITH NUMBER ZA344457   

PLEASE READ THE FOLLOWING POLICY TO UNDERSTAND WHAT WE DO WITH YOUR INFORMATION. OUR WEBSITE IS OPERATED FROM THE UNITED KINGDOM AND SO OUR PRIVACY POLICY COMPLIES WITH THE GENERAL DATA PROTECTION REGULATION (GDPR) AND RELEVANT EUROPEAN DATA PROTECTION LEGISLATION. WE ARE COMMITTED TO PROTECTING YOUR PRIVACY AND HONOURING THE INTEGRITY OF YOUR PERSONAL INFORMATION. WE DO NOT SELL OR PASS ANY INFORMATION COLLECTED THROUGH THIS WEBSITE TO OTHERS EXCEPT AS DISCLOSED IN THIS PRIVACY POLICY. IF YOU HAVE ANY REQUESTS CONCERNING YOUR PERSONAL INFORMATION OR ANY OTHER QUERIES WITH REGARD TO THESE PRACTICES, PLEASE CONTACT US BY EMAIL AT CUSTOMERSERVICES@YAVIARCHIE.COM

PERSONAL INFORMATION

WE COLLECT PERSONAL INFORMATION FROM YOU WHEN YOU
SIGN UP FOR OUR EXCLUSIVE MAILING LIST
CREATE AN ACCOUNT
PURCHASE A PRODUCT
EMAIL US OR POST CONTENT ON OUR SOCAIL MEDIA PAGES

THE TYPE OF PERSONAL INFORMATION WE COLLECT (IF APPLICABLE) INCLUDING THE FOLLOWING: NAME, USER NAME, PASSWORD, EMAIL ADDRESS, POSTAL ADDRESS, TELEPHONE NUMBER. CREDIT CARD INFORMATION USED TO PAY FOR PURCHASES IS HELD SECURELY AT A FINANCIAL SERVICES APPROVED LOCATION AND CANNOT BE ACCESSED BY US.

WE USE SUCH PERSONAL INFORMATION COLLECTED THROUGH THIS WEBSITE FOR THE PURPOSES OF:

SENDING NOTIFICATIONS, UPDATES AND EXCLUSIVE NEWS
FULFILLING PRODCUT ORDERS
RECORDING YOUR PURCHASE HISTORY
WE ONLY USE THE INFORMATION YOU PROVIDE US WITH IN ACCORDANCE WITH OUR TERMS AND CONDITIONS

YOU WARRANT THAT THE INFORMATION YOU GIVE US IS TRUE, ACCURATE AND CURRENT AND YOU SHALL INFORM US OF ANY CHANGES MADE TO THESE. YOU SHALL NOT PRETEND TO BE ANY OTHER PERSON WHEN PROVIDING US WITH THIS INFORMATION.

DATA PROTECTION AND PERSONAL INFORMATION

WE RECOGNISE THAT THE INFORMATION YOU GIVE US AND THE INFORMATION THAT WE CAPTURE DURING YOUR USE OF THE SERVICE IS PERSONAL DATA FOR THE PURPOSES OF THE GENERAL DATA PROTECTION REGULATION (GDPR) AND WE HEREBY ACKNOWLEDGE THAT WE SHALL TREAT THE INFORMATION THAT YOU GIVE US IN ACCORDANCE WITH THE ACT AND AS SET OUT IN THIS POLICY.

IF YOUR PERSONAL INFORMATION CHANGES, OR IF YOU NO LONGER NEED OUR SERVICE, YOU MAY CORRECT, UPDATE, DELETE OR DEACTIVATE IT BY EMAILING US AT CUSTOMERSERVICES@YAVIARCHIE.COM

WE MAY STORE THE PERSONAL INFORMATION THAT YOU GIVE TO US IN OUR DATABASES. WE WILL ONLY KEEP YOUR PERSONAL INFORMATION FOR AS LONG AS IS REASONABLY NECESSARY TAKING INTO CONSIDERATION OUR NEED TO ANSWER QUERIES OR RESOLVE PROBLEMS, PROVIDE IMPROVED AND NEW SERVICES AND COMPLY WITH LEGAL REQUIREMENTS UNDER APPLICABLE LAW(S).

WE INTERNALLY USE PERSONALLY IDENTIFIABLE INFORMATION ABOUT OUR CUSTOMERS TO IMPROVE OUR MARKETING AND PROMOTIONAL EFFORTS, TO STATISTICALLY ANALYSE WEBSITE USAGE, TO IMPROVE OUR CONTENT AND PRODUCT OFFERINGS AND TO CUSTOMISE THE CONTENT AND LAYOUT OF OUR SERVICES. WE BELIEVE THESE USES ALLOW US TO IMPROVE OUR SERVICES FOR OUR CUSTOMERS. WE MAY USE A CUSTOMER’S EMAIL ADDRESS AND MAILING ADDRES OR PHONE NUMBER TO CONTACT A CUSTOMER REGARDING AN ORDER TO ADMINISTRATIVE MATTER OR NOTICES. WE MAY USE INFORMATION IN THE FILE WE MAINTAIN ABOUT A CUSTOMER TO RESOLVE DISPUTES AND TROUBLESHOOT PROBLEMS.

WE MAY USE COOKIES, WEB BECONS, BEHAVIOURAL ADVERTISING OR SIMILAR TECHNOLOGY TO TRACK YOUR USE OF THE WEBSITE OR OTHER SITES RELATED TO OUR BUSINESS PARTNERS.

WE MAY SHARE AGGREGATED, NON-PERSONALLY IDENTIFIABLE INFORMATION PUBLICLY AND WITH OUR PARTNERS SUCH AS BUSINESSES WHICH WE HAVE A RELATIONSHIP WITH, ADVERTISERS OR CONNECTED SITES. FOR EXAMPLE WE MAY SHARE INFORMATION TO SHOW TRENDS ABOUT THE GENERAL USE OF OUR SERVICES.

IF FOR ANY REASON YOU BELIEVE THAT YOU HAVE RECEIVED ANY SPAM EMAILS FROM US WHICH YOU HAVE NOT AUTHORISED US TO SEND YOU, PLEASE INFORM US IMMEDIATELY BY EMAILING US AS CUSTOMERSERVICES@YAVIARCHIE.COM

PERSONAL DATA COLLECTED VIA THE SERVICES IS CONTROLLED BY YAVI ARCHIE LTD.

IN THE EVENT THAT YOU WOULD LIKE TO VIEW A COPY OF THE INFORMATION THAT WE HOLD ON YOU, YOU MAY DO SO AT ANY TIME BY REQUESTING A COPY TO BE SENT TO YOU ON THE FOLLOWING EMAIL ADDRESS:

CUSTOMERSERVICES@YAVIARCHIE.COM

 

PASSING INFORMATION TO THIRD PARTIES

WE SHALL NOT SELL, SHARE, HIRE OR OTHERWISE DEAL IN ANY OF YOUR PERSONAL INFORMATION OR REGISTRATION INFORMATION WITH THIRD PARTIES UNLESS YOU GIVE US SPECIFIC PERMISSION TO DO SO WHEN YOU REGISTER OR THROUGH A SUBSEQUENT AFFIRMATIVE CONFIRMATION ON THE SERVICES. AS WE OPERATE GLOBALLY, IT MAY BE NECESSARY TO TRANSFER YOUR INFORMATION INTERNATIONALLY, AND IN PARTICULAR YOUR INFORMATION MAY BE STORED ON THE SERVERS OF OUR WEBSITE DEVELOPMENT COMPANY SUM DESIGN LTD.

USE OF PERSONAL DATA BY SUCH THIRD PARTIES IS SAFEGUARDED BY BOTH INTERNATIONAL PROCEDURES AND LEGAL AGREEMENTS TO COMPLY WITH THE REQUIREMENTS OF THE ACT. WE WILL MAKE YOUR PERSONALLY IDENTIFIABLE INFORMATION AVAILABLE TO OTHER COMPANIES OR PEOPLE WHEN WE USE THID PARTIES TO PROVIDE SPECIALISED  SERVICES SUCH AS DELIVERY SERVICES, CUSTOMER SERVICES, EMAIL MESSAGE DEPLOYMENT, SUPPRESSION, MERGE AND DE-DUPLICATION SERVICES, DATA PROCESSING AND SPECIAL PRODUCTS OR SERVICES THAT YOU HAVE REQUESTED. THESE COMPANIES ARE ONLY ALLOWED TO USE THE INFORMATION IN ORDER TO HELP US FULFIL OUR SERVICES TO YOU. WE DO NOT PROVIDE YOUR INFORMATION TO THESE COMPANIES FOR THEIR OWN, PERMANENT USE, IF YOU UNSUBSCRIBE FOR A MAILING THAT WE SEND TO YOU ON BEHALF OF A THIRD PARTY. WE MAY SHARE YOUR REMOVAL INSTRUCTION WITH THE THIRD PARTY SO THAT IT MAY BE ADDED TO THAT PERSON’S LIST OF PEOPLE TO WHOM THEY MAY NOT SEND EMAILS. IF WE BELIEVE THAT YOUR ACTIONS VIOLATE APPLICABLE LAWS, OUR TERMS OF USE, OR ANY USAGE GUIDELINES FOR SPECIFIC PRODUCTS OR SERVICES OR THREATEN THE RIGHTS PROPERTY, SAFETY OF OUR COMPANY, OUR USERS OR OTHERS. WE MAY SHARE AGGREGATED DEMOGRAPHIC INFORMATION (COUNTRY, CITY) ABOUT OUR USER MADE WITH SERVICE DEVELOPMENT TEAM AND WEB HOSTING PROVIDER OR OTHER RELEVANT THIRD PARIES. THIS INFORMATION DOES NOT IDENTIFY YOU AS AN INDIVIDUAL USER. WE DO NOT LINK SUCH AGGREGATE USER DATA WITH PERSONAL IDENTIFIABLE INFORMATION.

 

LINKS TO THIRD PARTIES

THIS WEBSITE MAY LINK TO OTHER WEBSITES. THESE THIRD PARTIES ARE OUTSIDE OF OUR CONTROL AND ARE NOT COVERED BY THIS PRIVACY POLICY. IF YOU ACCESS OTHER WEBSITES USING THE LINKS PROVIDED, THE OPERATORS OF THESE WEBSITES BEFORE YOU SUBMIT ANY PERSONAL INFORMATION.

WE CANNOT BE HELD RESPONSIBLE LEGALLY OR OTHERWISE FOR THE ACTIVITIES, PRVACY POLICIES OR LEVELS OF PRIVACY COMPLIANCE OF THESE THIRD PARTIES. WE ENCOURAGE YOU TO READ THAT WEBSITE’S PRIVACY POLICY BEFORE PROVIDING ANY PERSONAL INFORMATION.

 

COMPETITIONS AND SURVEYS

FROM TIME TO TIME WE MAY PROVIDE YOU THE OPPORTUNITY TO TAKE PART IN COMPETITIONS OR SURVEYS ON OUR SERVICES. IF YOU PARTICIPATE, WE WILL REQUEST CERTAIN PERSONAL INFORMATION FROM YOU. PARTICIPATION IN THESE SURVEYS OR COMPETITIONS IS COMPETITIONS IS COMPLETELY VOLUNTARY AND YOU THEREFORE HAVE CHOICE WHETHER OR NOT TO DISCLOSE THIS INFORMATION. YOUR PERSONALLY IDENTIFIABLE INFORMATION MAY BE USED TO CONTACT YOU FOR WINNER NOTIFICATION, PRIZE DELIVERY CONFIRMATION OR OTHER RELATED PURPOSES. WE MAY DECIDE TO USE THIRD PARTY SERVICE PROVIDER TO CONDUCT THESE. ANY SUCH COMPANY WILL BE PROHIBITED FROM USING OUR USERS PERSONAL INFORMATION FOR ANY OTHER PURPOSE UNLESS YOU GIVE YOUR CONSENT. THE NAME OF ANY SUCH COMPANY WILL BE VISIBLE ON ANY PAGE WHERE YOU ARE INVITED TO PART WITH YOUR INFORMATION OR VIEWS. WE WILL NEVER SHARE THE PERSONALLY IDENTIFIABLE INFORMATION YOU PROVIDE THROUGH A COMPETITION OR SURVEY WITH OTHER THIRD PARIES UNLESS WE GIVE YOU PRIOR NOTICE AND CHOICE. IN THOSE CASES WHERE WE ARE NOT THE OPERATOR OR HOST OF THE COMPETITION OR SWEEPSTAKE, WE HAVE NO CONTROL OVER THE INFORMATION COLLECTED AND ACCORDINGLY URGE YOU TO REVIEW THE ADVERTISER’S OR SPONSOR’S PRIVACY POLICY APPLICABLE TO THE COMPETITION OR SWEEPSTAKE BEFORE PARTICIPATING.

 

DATA SECURITY OF PERSONAL INFORMATION

TO HELP ENSURE THAT YOUR PERSONAL INFORMATION IS SAFE AND SECURE, WE USE SECURITY SYSTEMS TO ENCRYPT YOUR PERSONAL DETAILS. YAVI ARCHIE LTD HAS PROCEDURES IN PLACE TO EFFECTIVELY DETECT, REPORT AND INVESTIGATE A PERSONAL DATA BREACH AND YOU WILL BE NOTIFIED IF A BREACH HAS A OCCURRED.

 

LAST UPDATED JULY 2018

 

COOKIE POLICY

 

DATA CONTROLLER

THE USE OF COOKIES BY “YAVI ARCHIE LTD” AND/OR BY “SUM DESIGN LTD” (DEVELOPER OF THE YAVI ARCHIE WEBSITE). FALLS UNDER THE PRIVACY POLICY, IN CONFORMITY WITH THE TERMS OF LEGISLATIVE. IDENTIFICATION OF THE SIMPLIFIED PROCEDURES FOR PROVIDING INFORMATION AND GETTING CONSENT FOR THE USE OF COOKIES.

 

ACCEPTANCE PROCEDURES

AS SPECIFIED IN THE BRIEF NOTICE INDICATED IN THE BANNER, YOU MAY GIVE YOUR CONSENT TO THE USE OF COOKIES SIMPLY BY CLICKING ON “CONTINUE”. CONTINUING TO NAVIGATE UPON EXITING THIS COOKIE POLICY WITHOUT SPECIFICALLY CHOOSING TO MANAGE PERMISSIONS IS EQUIVALENT TO GRANTING CONSENT TO THE USE OF ALL COOKIES.

 

WHAT IS A COOKIE AND WHAT IS IT USED FOR?

COOKIES ARE SMALL DATA FILES, ON YOUR COMPUTER OR HANDHELD DEVICE. COOKIES ARE ESSENTIAL FOR HELPING US DELIVER A HIGH QUALITY WEBSITE AND ONLINE EXPERIENCE FOR OUR USERS, AND SOME COLLECT INFORMATION ABOUT BROWSING BEHAVIOUR. WE USE COOKIES WHEN YOU VISIT THE COMPANIES WEBSITE WWW.YAVIARCHIE.COM (“THE WEBSITE”). WE MAY USE COOKIES, OR SIMILAR TECHNOLOGY TO TRACK YOUR USE OF THE WEBSITE OR OTHER SITES RELATED TO OUR BUSINESS PARTNERS. COOKIES ALLOW THE SITE TO FUNCTION EFFICIENTLY AND IMPROVE ITS SERVICES, IN ADDITION TO PROVIDING INFORMATION TO THE SITE OWNER FOR STATISTICAL OR ADVERTISING PURPOSES, PRIMARILY TO PERSONALISE YOUR NAVIGATION EXPERIENCE BY REMEMBERING YOUR PREFERENCES (FOR EXAMPLE, REMEMBERING THE LANGUAGE AND CURRENCY YOU SET, IN ORDER TO RECOGNISE YOU AT THE NEXT VISIT, ETC.) BY USING AND/OR BROWSING THE WEBSITE, YOU CONSENT TO COOKIES BEING USED IN ACCORDANCE WITH OUR POLICY. IF YOU DO NOT CONSENT, YOU MUST DISABLE COOKIES OR REFRAIN FOM USING THE WEBSITE.

 

WHAT COOKIES DOES OUR WEBSITE USE AND FOR WHAT PURPOSE?

OUR WEBSITE USES VARIOUS TYPES OF FIRST PARTY COOKIES (ORGANISED AND MANAGED BY YAVI ARCHIE LTD, SUM DESIGN LTD AND THIRD PARTY COOKIES (ORGANISED AND MANAGED BY THIRD PARTIES BASED ON THEIR OWN INDIVIDUAL PRIVACY POLICIES AND NOT UNDER THE CONTROL OF YAVI ARCHIE LTD, SUM DESIGN LTD AND SIMILAR TECHNOLOGIES, EACH OF WHICH HAS A SPECIFIC FUNCTION, EXPLAINED BELOW.

 

TYPE OF COOKIE

NAVIGATION COOKIE: FROM THE FIRST ACCESS THESE COOKIES ALLOW THE WEBSITE TO FUNCTION CORRECTLY AND ALLOW YOU TO VIEW CONTENT ON YOUR DEVICE BY RECOGNISING THE LANGUAGE AND MARKET OF THE COUNTRY FROM WHICH YOU’VE CHOSEN TO CONNECT. IF YOU ARE A REGISTERED USER, THEY WILL ALLOW YOU TO BE RECOGNISED AND TO ACCESS THE SERVICES OFFERED FROM THE DEDICATED AREAS. NAVIGATION COOKIES ARE TECHNICAL COOKIES AND ARE NEEDED FOR THE FUNCTIONING OF THE WEBSITE.

FUNCTIONALITY COOKIES: THESE COOKIES ALLOW YOU, UPON YOUR EXPRESS REQUEST, TO BE RECOGNISED WHEN YOU RE-VISIT THE WEBSITE, SO THAT YOU DO NOT HAVE TO RE-ENTER YOUR INFORMATION EVERY TIME (FOR EXAMPLE: “REMEMBER ME”). IF YOU HAVE ADDED ITEMS TO YOUR SHOPPING CART AND CLOSED THE SESSION WITHOUT COMPLETING THE PURCHASE AND WITHOUT REMOVING THOSE ITEMS, THESE COOKIES ALLOW YOU TO CONTINUE THE SHOPPING EXPERIENCE THE NEXT TIME YOU VISIT THE WEBSITE (WITHIN A LIMITED PERIOD OF TIME) AND FIND THE SAME ITEMS THAT YOU SELECTED. FUNCTIONALITY COOKIES ARE NOT ESSENTIAL TO THE OPERATION OF THE WEBSITE, BUT RATHER IMPROVE THE QUALITY OF YOUR BROWSING EXPERIENCE.

ANALYTICAL COOKIES: THESE FIRST PARTY COOKIES ARE THE PROPERTY OF SUM DESIGN LTD (THE SITE DEVELOPER) AND ARE USED TO COLLECT DATA IN AN ANONYMOUS AND AGGREGATE WAY. THESE COOKIES ARE USED TO PREPARE STATISTICAL ANALYSES ON THE NAVIGATION METHODS OF OUR WEBSITE’S USERS. SUM DESIGN LTD TREATS THE RESULTS OF THESE ANALYSES ANONYMOUSLY AND EXCLUSIVELY FOR STATISTICAL PURPOSES ONLY.

FIRST-PARTY AND THIRD-PARTY MARKETING AND PROFILING COOKIES: THESE COOKIES ARE AIMED AT CREATING USER-RELATED PROFILES TO SEND COMMERCIAL MESSAGES THAT MEET THE PREFERENCES SHOWN DURING THE VISIT, OR TO IMPROVE YOUR NAVIGATION EXPERIENCE: WHILE YOU NAVIGATE ON OUR WEBSITE, THESE COOKIES ARE USEFUL FOR SHOWING YOU PRODUCTS OF INTEREST TO YOU OR WHICH ARE SIMILAR TO THOSE YOU HAVE VIEWED. THIRD PARTY COOKIES ARE THOSE THAT HAVE BEEN SENT BY OUR TRUSTED THIRD PARTY COMPANIES. THESE COOKIES ALLOW YOU TO BE PROVIDED WITH OUR COMMERCIAL OFFERING ON OTHER AFFILIATED WEBSITES (RETARGETING). WITH THIRD PARTY COOKIES WE DO NOT HAVE CONTROL OF THE INFORMATION PROVIDED BY THE COOKIE AND WE DO NOT HAVE ACCESS TO THIS DATA. THIS INFORMATION IS ENTIRELY CONTROLLED BY THIRD PARTY COOKIES.

SOCIAL NETWORK COOKIES: THESE COOKIES ARE NECESSARY TO ALLOW YOUR SOCIAL ACCOUNT TO INTERACT WITH OUR WEBSITE. FOR EXAMPLE, THEY ARE USED TO EXPRESS YOUR APPRECIATION AND TO SHARE IT WITH YOUR SOCIAL NETWORKING FRIENDS. THE SOCIAL NETWORK COOKIES ARE NOT NEEDED FOR NAVIGATION.

 

HOW CAN I DISABLE COOKIES AND MANAGE MY PREFERENCES?

THE MAJORITY OF BROWSERS ARE CONFIGURED TO ACCEPT, CONTROL OR POTENTIALLY DISABLE COOKIES THROUGH THE SETTINGS. WE NEVERTHELESS REMIND YOU THAT DISABLING NAVIGATION OR FUNCTIONAL COOKIES MAY AFFECT THE FUNCTIONING OF THE WEBSITE AND/OR LIMIT THE SERVICE WE OFFER. BELOW IS THE PROCEDURE TO FOLLOW TO MANAGE COOKIES FROM THE FOLLOWING BROWSERS:

INTERNET EXPLORER: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
FOR SAFARI: https://support.apple.com/kb/PH19255?viewlocale=en_US&locale=it_IT
FOR CHROME: https://support.google.com/chrome/answer/95647?hl=en&hlrm=fr&hlrm=e
FOR FIREFOX: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

 

THIRD PARTIES

OTHER COOKIES MAY BE STORED TO YOUR COMPUTERS HARD DRIVE BY EXTERNAL VENDORS WHEN THIS WEBSITE USES REFERRAL PROGRAMS, SPONSORED LINKS OR ADVERTS, SUCH COOKIES ARE USED FOR CONVERSION AND REFERRAL TRACKING AND TYPICALLY EXPIRE AFTER 30 DAYS, THOUGH SOME MAY TAKE LONGER. NO PERSONAL INFORMATION IS STORED, SAVED OR COLLECTED.

 

LAST UPDATED IN JULY 2018

 

RETURNS POLICY

 

SUBMISSION TO THE VENDOR OF THE CORRECTLY FILLED-IN ONLINE RETURN FORM, WITHIN 14 CALENDAR DAYS BEGINNING ON THE DAY YOU RECEIVED THE PRODUCTS FROM YAVIARCHIE.COM. THE RIGHT TO RETURN PRODUCTS SHALL BE DEEMED CORRECTLY EXERCISED ONCE THE FOLLOWING CONDITIONS HAVE BEEN FULLY MET:

THE RETURNED ITEMS MUST BE SENT BACK IN THEIR ORIGINAL PACKAGING TOGETHER WITH ALL THE MATERIALS RECEIVED WITH

ITEM(S)AND SHOULD HAVE A COPY OF THE INVOICE INSIDE.
THE ITEM(S) MUST BE UNHARMED, UNWORN OR ALTERED AND MUST HAVE ALL ORIGINAL SECURITY SEALS, TAGS STILL ATTACHED AND NOT DAMAGED.
THE BRANDED YAVI ARCHIE PACKAGING MUST NOT BE USED AS THE EXTERNAL PARCEL FOR THE SHIPMENT, HOWEVER IT MUST BE USED TO CONTAIN THE ITEM(S) YOU WISH TO RETURN.IF THE ITEM(S) DOES NOT FIT THESE REQUIREMENTS THE ITEM(S) WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO THE CUSTOMER AT THEIR OWN COST.
SIZE OR COLOUR EXCHANGES WILL ONLY BE ISSED IF REQUESTED SIZES AND COLOURS ARE IN STOCK.

IF YOU HAVE FULFILLED ALL REQUIREMENTS SET FORTH ABOVE, THE VENDOR SHALL REFUND THE ENTIRE PRICE FOR THE PURCHASED PRODUCTS.

YOU WILL BE NOTIFIED IF THE RETURNED PRODUCTS CANNOT BE ACCEPTED. IN THIS CASE, YOU MAY CHOOSE TO HAVE THE PRODUCTS DELIVERED TO YOU AT NO EXPENSE TO THE VENDOR. IF YOU REFUSE THE ABOVE DELIVERY, THE VENDOR RESERVES THE RIGHT TO RETAIN THE PRODUCTS AND THE AMOUNT PAID FOR YOUR PURCHASE OF THE PRODUCTS.

DUE TO MERCHANDISING RESTRICTIONS, ALL RETURNS MUST BE SHIPPED FROM THE SAME COUNTRY THEY WERE PURCHASED FROM.

ONCE YOUR PACKAGE REACHES THE WAREHOUSE, PLEASE ALLOW 5 TO 10 BUSINESS DAYS (DEPENDING ON PEAK TIMES) FOR YOUR RETURN TO BE PROCESSED. IF YOUR RETURN DOES NOT MEET THE CONDITIONS LISTED, THE PACKAGE WILL BE SENT BACK TO YOU. WHEN YOUR RETURN HAS BEEN ACCEPTED, YOUR REFUND WILL BE ISSUED AND YOU WILL RECEIVE A CONFIRMATION EMAIL.

 

REFUND TIMES AND PROCEDURES

AFTER THE VENDOR HAS RECEIVED THE RETURNED PRODUCTS AND CHECKED THAT THE PRODUCTS MEET ALL REQUIREMENTS, YOU WILL RECEIVE A CONFIRMATION EMAIL THAT THE RETURNED PRODUCTS HAVE BEEN ACCEPTED. WHATEVER THE FORM OF PAYMENT YOU USED (CREDIT/DEBIT CARD) THE REFUND PROCEDURE WILL START WITHIN 14 CALENDAR DAYS FROM THE DAY WE RECEIVE THE RETURNED PRODUCTS. YOU MAY BE LIABLE FOR, AND WE MAY DEDUCT FROM ANY REFUND DUE TO YOU, ANY DIMINUTION TO THE VALUE OF THE RETURNED PRODUCTS CAUSED BY YOUR HANDLING OF THE PRODUCTS, SAVE TO THE EXTENT NECESSARY TO ASCERTAIN THE CHARACTERISTICS, FUNCTIONS OR NATURE OF THE PRODUCTS.

WITHOUT PREJUDICE TO THE ABOVE, THE TIME PERIOD FOR REFUNDING THE AMOUNT YOU PAID FOR PURCHASING THE RETURNED PRODUCTS DEPENDS ON THE PAYMENT TYPE USED:

PURCHASE BY CREDIT/DEBIT CARD: REFUND TIME WILL DEPEND ON THE CREDIT CARD COMPANY’S POLICIES. WE WOULD LIKE TO ASSURE YOU, HOWEVER, THAT THE VALUE DATE FOR THE CREDIT WILL COINCIDE WITH THE DATE OF THE ORIGINAL PAYMENT, THEREFORE YOU WILL NOT SUFFER ANY INTEREST LOSS.

 

CONDITIONS FOR EXCHANGING

IN CERTAIN CIRCUMSTANCES DETAILED BELOW, YOU SHALL BE ENTITLED TO EXCHANGE YOUR PRODUCT FOR A DIFFERENT SIZE OR COLOUR OF THE SAME MODEL. EXCHANGES ARE SUBJECT TO PRODUCT AVAILABILITY AT OUR WAREHOUSE. YOU CAN REQUEST AN EXCHANGE USING THE ONLINE RETURN AND EXCHANGE FORM ON THE WEBSITE, WHICH ALLOWS YOU TO EXCHANGE YOUR PURCHASED PRODUCTS USING THE OPTIONS AVAILABLE.

THE REQUEST FOR AN EXCHANGE OF THE PRODUCT IS SUBJECT TO THE FOLLOWING CONDITIONS:

PRODUCT EXCHANGE SHALL ONLY APPLY TO PURCHASED PRODUCTS FOR WHICH THIS POSSIBILITY IS EXPRESSLY SPECIFIED ON THE ONLINE RETURN AND EXCHANGE FORM ON OUR WEBSITE BY MEANS OF THE WORD "EXCHANGE” BEING AVAILABLE”.

YOU MAY ONLY REQUEST THE REPLACEMENT OF ONE OR MORE PURCHASED PRODUCTS WITH PRODUCTS OF THE SAME MODEL, BUT IN A DIFFERENT SIZE AND/OR COLOUR. THE AVAILABLE REPLACEMENT OPTIONS WILL BE INDICATED IN THE ONLINE RETURN AND EXCHANGE FORM.

YOU MAY REQUEST TO EXCHANGE ONE OR MORE PURCHASED PRODUCTS WITHIN AND NOT LATER THAN 14 DAYS OF THE DAY YOU RECEIVE THE PRODUCTS, BY FILLING IN THE RETURN AND EXCHANGE FORM WITHIN THE AFOREMENTIONED DEADLINE. THE PRODUCTS TO BE REPLACED SHOULD BE RETURNED WITHIN 14 DAYS OF THE DAY YOU RECEIVED THEM.

YOU MAY ONLY SUBMIT A SINGLE REPLACEMENT REQUEST FOR EACH PRODUCT PURCHASED.

THE PRODUCTS FOR WHICH YOU REQUEST THE REPLACEMENT MUST BE RETURNED TO US IN THEIR ORIGINAL PACKAGING, THEY MUST NOT HAVE BEEN USED, WORN, WASHED, MODIFIED OR DAMAGED, AND THEY MUST STILL HAVE THEIR IDENTIFICATION TAG ATTACHED WITH ALL SECURITY TAGS ATTACHED AND NOT DAMAGED.

THE PRODUCTS TO BE EXCHANGED THAT ARE PART OF A SINGLE ORDER MUST BE RETURNED TO US IN A SINGLE SHIPMENT. WE RESERVE THE RIGHT TO REFUSE PRODUCTS OF THE SAME ORDER THAT ARE SHIPPED FOR REPLACEMENT IN DIFFERENT STAGES.

IF ALL THE ABOVE CONDITIONS ARE CORRECTLY FULFILLED, ONCE YOU HAVE FILLED IN AND TRANSMITTED THE RETURN AND EXCHANGE FORM CONTAINING YOU REQUEST FOR GOODS REPLACEMENT, WE WILL PROCESS SAID REQUEST BY SENDING YOU A RELEVANT CONFIRMATION EMAIL.

 

EXCHANGE DEADLINES AND PROCEDURES

AFTER RECEIVING THE PRODUCTS TO BE EXCHANGE, WE WILL INSPECT THE PRODUCTS TO CHECK THAT ALL THE ABOVE REQUIREMENTS HAVE BEEN FULFILLED, WE WILL THEN VERIFY THE ACTUAL AVAILABILITY OF THE REPLACEMENT PRODUCTS IN OUR WAREHOUSES TO ENSURE THAT THE SIZE AND/OR COLOUR YOU HAVE SELECTED ARE AVAILABLE.

IF THE SELECTED REPLACEMENT PRODUCTS ARE NOT AVAILABLE IN THE WAREHOUSE, WE WILL NOT BE ABLE TO ACCEPT YOUR REQUEST FOR AN EXCHANGE AND WILL REFUND YOU THE ORIGINAL PRICE OF THE PRODUCTS ORIGINALLY PURCHASED IN ACCORDANCE WITH THE PROCEDURES SPECIFIED.

IF THE SELECTED PRODUCTS ARE AVAILABLE IN THE WAREHOUSE, WE WILL ACCEPT YOUR REQUEST FOR AN EXCHANGE AND WILL SEND YOU AN EMAIL CONFIRMING THE SHIPMENT OF THE REPLACEMENT PRODUCTS. SHIPMENT WILL OCCUR WITHIN 14 WORKING DAYS OF THE DATE FROM WHICH WE WERE MADE AWARE OF YOUR REQUEST FOR EXCHANGE THE COSTS FOR SHIPPING THE REPLACEMENT PRODUCTS SHALL BE BORNE BY US.

WHEN EXCHANGING A PRODUCT, IF THE PRICE OF THE PURCHASED PRODUCT IS LOWER OR HIGHER THAN THE CHOSEN REPLACEMENT PRODUCT, YOU WILL NOT BE REQUIRED TO PAY THE RELATIVE PRICE DIFFERENCE. HOWEVER, IF YOU CHOOSE TO RETURN THE EXCHANGED PRODUCT IN ACCORDANCE WITH YOUR LEGAL RIGHTS WITHIN SEVEN 7 WORKING DAYS OF THE DAY YOU RECEIVED THE PRODUCT, YOU WILL RECEIVE A FULL REFUND FOR THE PRICE PAID FOR THE ORIGINAL PURCHASED PRODUCT.

YOU WILL BE CONTACTED BY US IF YOUR REQUEST FOR AN EXCHANGE CANNOT BE ACCEPTED BECAUSE THE ABOVE CONDITIONS HAVE NOT BEEN MET. IN THIS INSTANCE, YOU CAN HAVE THE ORIGINAL PRODUCTS SHIPPED BACK AT YOUR EXPENSE OR WE WILL ISSUE A REFUND IN ACCORDANCE WITH THE PROCEDURES SET OUT.

EXCHANGES FOR DIFFERENT ITEMS ARE NOT ACCEPTED.

AN ITEM CAN ONLY BE EXCHANGED ONCE.

ALL PRODUCTS ARE CHECKED AT THE WAREHOUSE FOR ANY FAULTS. HOWEVER, IF A CUSTOMER RECEIVES AN ITEM  NOT IN THE ORIGINAL STATE PLEASE CONTACT CUSTOMERSERVICES@YAVIARCHIE.COM

 

IDENTIFICATION TAG

ALL PRODUCTS SOLD BY THE VENDOR INCLUDE AN IDENTIFICATION TAG AND SECURITY TAG. PLEASE TRY ON THE PRODUCTS WITHOUT REMOVING THE TAG AND SEAL. RETURNED PRODUCTS WITHOUT THE TAG OR SEAL WILL NOT BE ACCEPTED.

WE HAVE MADE EVERY EFFORT TO DISPLAY THE COLOURS OF OUR PRODUCTS THAT APPEAR ON YAVIARCHIE.COM AS ACCURATELY AS POSSIBLE. HOWEVER, AS COMPUTER MONITORS, TABLETS AND MOBLIE DEVICES VARY, WE CANNOT GUARANTEE THAT YOUR MONITOR’S DISPLAY OF COLOUR WILL BE COMPLETELY ACCURATE.

PLEASE NOTE/REMEMBER ANY SALE ITEMS WHICH ARE STATED AS “SALE” ARE NOT ELIGIBLE FOR RETURNS.

 

LAST UPDATED JULY 2018